Support
Contact support
A real person reads every message. If you are a patient worried about a delay in verification, say so at the top of your message — we prioritise those.
WhatsApp — fastest
Our support team replies on WhatsApp during working hours, usually within a few minutes. Best for questions about a live campaign, a donation you just made, or a document upload that failed.
Email
Best for anything that needs a paper trail — verification appeals, disbursement queries, privacy requests, or partnership paperwork. We respond within two working days.
Clinical partnerships
Hospitals and cancer centres interested in becoming a Certified Clinical Partner should contact our Institutional Relations Office directly.
Looking for our policies? Read the Privacy Policy or the Terms of Service.